Terms & Conditions

Website Terms & Conditions

The terms here mentioned as “we”, “us”, “our” refer to Metro Sound & Music, located at: 486 Yonge St., Toronto, ON, M4Y 1X5, Canada

The terms “site”, “website” refer to: metrosoundmusic.com

By using our website (metrosoundmusic.com) and making any purchases through it, you agree and acknowledge to have read and be bound by the terms and conditions listed here which are subject to change without notice.

No warranty or guarantee is offered as to the accuracy, performance, completeness or suitability of the information and materials found on this website for any particular purpose. We are not liable for any such inaccuracies or errors nor for any damages that may result from using this information or products listed.  Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements and that you understand their use and function.  We take no responsibility for any periods when this website may be unavailable due to technical issues.

This website contains material owned by or licensed to us. This includes, but is not limited to, the design, photos, images and graphics. Reproduction is prohibited.  Unauthorized use of this website may lead to a claim for damages and/or be a criminal offence.  Links to this website or any of its pages may not be created without our consent.

Orders, Pricing & Shipping

All prices and products available on this website are subject to change at any time and without notice.  Prices listed may not match our in-store prices.

We reserve the right to adjust all shipping costs if necessary after purchase and before an order is shipped.

Any product warranties for the items purchased are the sole responsibility of the product’s manufacturers.   We may act only as an intermediary between you and the manufacturers whenever possible.

We reserve the right to open, adjust and inspect the packages of any merchandise listed on our site.

We do not guarantee the availability of any products listed on this site and reserve the right to limit qualities available for sale.

We reserve the right to refuse, correct or cancel any order at any time for any reason whatsoever. If the price or shipping cost was incorrectly displayed on our site or on your order, we will provide you with an opportunity to complete the order at a correct price or have it canceled if it has not yet been shipped.

All orders will be shipped upon completion of payment, including full shipping cost and any applicable taxes.

Any duties, customs or other international shipping costs are the sole responsibility of the buyer.

In the event of an out of stock item, we will deliver as soon as it’s available.  If we are unable to fulfill an order due to stocking issues, payment will be refunded.

The risk of loss for any items shipped passes to the buyer upon our delivery of them to the shipping carrier.

Return & Exchange Policy

We can only accept returns/exchanges if they have first been authorized by us through prior written communication via email within 15 days of your purchase.  We will not accept any returns/exchanges after 15 days.

For any returned items to be accepted, they must be in their original condition and include any manuals or accessories as well as the original packaging.  All products will be subject to inspection for any wear and subject to additional charges if necessary.

The following consumable items cannot be accepted for return: books, CDs, DVDs, software, harmonicas, drumsticks, drum skins or any opened packaging.

A 25% restocking fee will be deducted from any refund or exchange credit given.

The cost of return shipping is the responsibility of the buyer.

Refunds may take up to 10 business days to be processed after receipt and inspection of goods.

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